Villa Koukouvayia

Cookies & Privacy Policy

Below you will find the Villa Koukouvayia Farms Privacy Policy, which applies to any information provided or collected through this website.  We understand that booking online involves significant trust on your part and we employ robust technical measures to prevent unauthorized access to account information.  For more specifics regarding how we use and protect your information, please review the policy below to learn details about our privacy practices.


How We Protect the Information We Receive:

1. We want you to feel confident about using this website and our Apps when you make arrangements to use our products or services, and we are committed to protecting the information we collect.  While no website or App can guarantee absolute security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us.  For example, only authorized employees are permitted to access personal information, and they may only do so for permitted business functions. In addition, we use encryption when transmitting your sensitive personal information between your system and ours, and we employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your information.

Information We Receive & How We May Receive It:

1. We receive and may store any information you enter on our website or provide to us in any other way.  This includes personal information that can identify you, including but not limited to your first & last name, telephone number/s, postal and email addresses.  This also includes billing information such as bank information, credit card numbers, cardholder names, and expiration dates that allow us to either charge or credit you for our services to the degree you have agreed.

2. When you make a reservation for someone else through this website, we will request personal information and lodging preferences about that individual.  You should always obtain consent of any individuals whose information you share, because access to view or change their information will be available only through your account.

3. If you use Villa Koukouvayia Farms’ or Cretan Destination Retreats’ social media features either via our website or directly through our social media providers, we may access information about you via that social media provider in accordance with their policies and your settings.  For example, should you register with our website indirectly using a social media account (e.g., Facebook) instead of entering our site directly, we may access information you have made available on that social media site, such as profile picture, gender, birthday, location-data, etc., and may use this to provide you relevant content.  We may also access information from social media providers about your use of any app we have permission to run on their website.


4. Cookies and other technologies are small text files that are placed on your computer or mobile device when you visit almost all websites like ours.  Cookies do not recognize you personally, are not harmful to your computer or mobile device, and you may choose the degree to which we use cookies to improve your experience on the website, to provide analytics that help us improve our website generally, and to make our interactions with you more relevant.

5. Your information may also be accessed via interactions on our website related to third-party entities such as:

  • Referring entities or websites.  For example, if you were referred to this website from another site using their links, information about you may have been shared with that website during your visit there.
  • Suppliers offering services you select through our site.  Examples include car rental, travel-activity providers and other travel-service vendors, which will be clearly labelled as third-party services.  Such vendors may contact you to obtain necessary information to facilitate your travel reservation or respond to a review you may submit.
  • Entities offering services on our behalf.  Examples include credit-card processing, business analytics, customer service, marketing, survey-distribution, sweepstakes, fraud prevention and other services who have legitimate needs to access certain information.
  • Social Media Providers.  When you access certain social media features through our website, you are sharing information with the social media provider (such as Facebook, etc.)

    Please note: Although third-party vendors listed above must follow similar regulations that limit the collection, use & sharing of information, we cannot control the privacy practices of third-party entities.  Although we will follow strict data protection standards to endeavor to protect all personal information we collect, we encourage you to review the privacy policies of any supplier whose products or services you discover or purchase through our website, any website you have used to electronically link to our site, and any website which you might electronically access through our site.

How We May Retain and/or Use the Information We Receive:

1. We may retain your information and may continue to process account-related information to fulfil legitimate business objectives, to comply with legal and regulatory obligations, and for historical record and analytical purposes.

2. We use sensitive financial & billing information you share (such as cardholder name, credit card number, expiration date, bank account numbers, etc.) to charge or credit your accounts to the degree you have agreed.

3. We use other information to:

  • Provide you with products and services you request.
  • Provide you with booking confirmations and updates.
  • Provide you with travel notifications.
  • Communicate with you in general, respond to your questions and comments, improve products, services, or website/s, notify you about offers, products or services of interest, and to otherwise customize your experience with us and this website.

4. We also may share aggregated, anonymous information without any personal information with advertisers and/or investors to establish the effect of our outreach and services, or in connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

5. We may share your personal information without your consent in rare cases, such as:

  • In response to subpoenas, court orders, or other legal processes; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us.
  • When it is appropriate to investigate, prevent, or act against illegal or suspected illegal activities; to protect and defend the rights, property, or safety of our company, this website, our Apps, our customers, or others; and in connection with our Terms & Conditions of service and other agreements to which you have consented.


Other Considerations Regarding Your Information We Receive:

1. Within the parameters discussed above, you can choose not to provide us with information, although this information may be required to book your lodgings or provide you services and certain features offered on this website.

2. If the option is available and you register your profile on our site, you will be given a choice as to whether you want to receive email messages from us about special offers as well as email messages about products and services of selected third parties.

3. If you need to update your information, have questions about this Privacy Policy, or have questions regarding your services or purchases on site, please email us at: